Terms and Conditions

GENERAL
Use of the web pages and services provided to the visitor / user by the Elef Boccia Ramps website https://bocciaramps.com hereinafter referred to as “the Company”, assumes your unconditional agreement to the following terms of use, which apply for all of the content on that site. Therefore, the visitor / user must read these terms carefully before using the services of the site and if he does not agree, he must refrain from using the services and content. The visitor / user is kindly requested to check the content of the terms of use for any changes. Continuing to use the https://bocciaramps.com site even after any changes means that the visitor / user reserves the right to accept these terms.

GENERAL TERMS
The aim of our company is to provide the best possible service to our customers. This e-shop enables both our customers and all Internet users to be informed immediately about the products offered by our company.

COPYRIGHT
Intellectual property rights and trademark/logo
All web site design, text, graphics, selection and settings are the intellectual property of our company and are protected under the relevant provisions of Greek law, European law and international conventions. All rights reserved, any text, image or trademark, are registered and used in this online store, with the permission of their respective owners.

PRIVACY
You can see how we use your information in our Privacy Statement. Use of the web pages and services provided to the visitor / user by the site https://bocciaramps.com implies their unconditional agreement to the terms and conditions set out therein.

STATEMENT OF PERSONAL DATA PROTECTION
In order to carry out any transaction through our company’s online store and place orders for its products, we will request the disclosure of certain customer personal information. When placing an order, the full name, shipping address, billing address of the order (if different from shipping address), invoice details (if invoice payment is selected), a contact telephone number, your e-mail address and in cases where payment is made by credit card number, card expiration date and three-digit security code.

WILL MY INFORMATION BE GIVEN TO A THIRD / OTHER COMPANY?
This data is processed by the company in compliance with the implementation of the EU Data Protection Directive 1995 (DPD) as well as the EU General Data Protection Regulation (GDPR) with effect since 25 May 2018. For further details refer to the Privacy Statement of this website.
Credit card details are not stored on the company’s storage media during the transaction.
Our company makes use of the information you provide us during the submission of the form so that we can contact you about
1. the delivery of the order to your place
2. for confirmation and identification of the customer in any case necessary
3. for new or alternative products offered by our company
4. Special offers and news of our site
Your registration of your personal data means that you consent to such data being used by our company for the reasons set out in the Privacy Statement (Privacy Policy).

SECURITY
The SSL (Secure Sockets Layer) protocol is today the world-wide-web standard for the certification of websites for web users and for the encryption of data between web users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the shipping software and decrypted by the receiving software, thereby protecting personal information during transmission. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed during the transfer.
In addition, personal security is the password you provide when you become a member of https://bocciaramps.com.
In order to present any of your personal information you must first provide your username and password. For this reason, you must keep this information well, so that it does not fall into the hands of third parties. We also advise you to create a password using symbols with alphanumeric characters.
Last but not least, credit card details are not stored in the company storage during the transaction. All transactions you make through https://bocciaramps.com are governed by International and European law, which regulates matters related to e-commerce as well as the Consumer Protection Act (Law 2251/1994), which regulates distance selling issues.

TRADITIONAL ITEMS – AVAILABILITY – CHARACTERISTICS
The products available for sale, their features, prices and their available inventory, can be found at https://bocciaramps.com and are accessible to everyone. Users can search for more information about the product by clicking on the product icon.
Our company guarantees to give information to customers about the availability or non-availability of the products, but bears no responsibility for their availability.
Our company makes every effort every day to provide all the information required for the product (technical specifications, prices, etc.). However, in order to limit any errors, we would recommend that you, before any purchase is completed, contact us in cases where the prices or any other features of the product are beyond normal and reason.
Our company reserves the right to adjust the prices of its online store without having to inform the consumer.

PRODUCT ORDERS AND CONSUMER PROTECTION
Orders through the online store https://bocciaramps.com are distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is due today) and the amendments mentioned in Presidential Decree 131/2003 ( Government Gazette A ‘116 / 16.05.2003) and Decision 31619 GG 969 / 22.3.2017 and the adaptation of Greek legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 amending Directive 93/13 / EEC Council and Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in the Official Journal of the European Union, No L 304, 22.11.2011 as in force since 13/06/2014.
The user has the right to conclude a valid order through the online store, provided that they are legally capable of complying with the provisions of the Greek Civil Code (provided that he has reached the age of eighteen years and is not subject to legal assistance in concluding a sale contract). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to demand the return of any orders placed by the supervisor or guardian from incompetent persons.

ORDERING THROUGH THE E-SHOP
In order to place an order in our online store we require:

1. Complete the special form with the necessary information for the conclusion of the sales contract.
2. The unconditional acceptance of the terms of the contract of sale and the terms of use, in particular the collection and- where necessary- the use of personal data.
On all pages of the online store https://bocciaramps.com and next to each product available for purchase, there is the “Add to Cart” button. Navigate to our online store and add to your cart the products you wish to buy.
To continue your shopping, select from the main categories, the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, press the ‘Go to cashier’ button. In order to be able to order, you do not need to be a member of https://bocciaramps.com, but we would advise you to become a member, as it will be much easier to use in any future use of our online store. Fill in the form with the username and password you provided during your registration and select “Login” in the Members area.
If you are not a member, press the button “create a new account” and fill out an active e-mail account on the new member registration form. The e-mail you provide must be valid, because our communication will also be through the e-mail you provided when you registered. Even if you do not become a member, you will be asked for personal information such as: invoicing and order shipment address, e-mail, contact telephone, details necessary for the conclusion and completion of the contract between the two parties.

ORDERING PROCESS
The order is completed in 5 steps:
1. Identification (Ability to log in, register or continue as a guest)
2. Billing and shipping address
3. Select shipping method
4. Choice of payment method
5. Confirmation and registration of the order

In the event of any pending order, we will contact you using the information you have provided.
If you do not receive your order confirmation email or phone notification, it is your obligation to notify us without delay, as there may be a problem with the contact details you have provided. Our company is not responsible if you have incorrectly entered your contact details and as a result may not be able to contact you.

PAYMENT METHODS
Payment methods are explicitly listed on the order completion page.
REFUNDS / CHANGES / CANCELLATIONS

RETURN POLICY
The terms and conditions described in this policy apply to all products purchased in Greece through the online store https://bocciaramps.com.

ORDER CANCELLATION
When you place your order online at https://bocciaramps.com, you are able to cancel your order within the same day you placed your order.
For any return of your products you can send your request in writing by e-mail to info@bocciaramps.com. For any information you need, you can contact us by consulting the contact details of our site. The products you want to return should be in excellent condition, with sealed packaging. You are responsible for the cost of returning the product unless the product is subject to a manufacturing defect warranty. If you open the product packaging you should make sure to return it in perfect condition, together with all the parts and components it comprises.
You agree to take care of the status of the returned products from the moment they are delivered to you until you deliver them to our store or courier or shipping company.
In the event that defective products are found to be defective in the products delivered, you reserve the right to return and replace them at our shipping cost. If they are not returned within 15 days then our company may not accept any refund or replacement. In any case, the maximum time-limit for return for replacement may not be extended beyond fifteen (15) calendar days from the date of receipt.
Except for the rights provided by the return policy, they are recognized by everyone in the case of all rights applicable to consumers under the existing provisions and laws relating to the contract of sale, as well as any rights arising out of the terms of the product warranty.

TRANSPORTATION OF RETURNED PRODUCTS
In case you wish to return the goods due to a change of opinion, you are charged the immediate cost of returning the products. Receipt of returned products will only be possible from the address you indicated in advance for their shipment and which you have indicated to us in writing.
You agree to provide our company with as much detail as possible on the freight forwarding address, for example floor, carrier / courier access difficulties, elevator, narrow stairs, etc., to facilitate the process of picking up from our premises indicate. You agree that there will be adequate access to the space for the return of the returned goods.
If the carrier thinks that picking up the products from the place you designate may cause damage to your property, he will verbally inform you and record it on the receipt form. You may instruct your partner / courier to collect the products despite this suggestion, however we will not be responsible for any damage that may be to your property or goods as the products will be collected with due care and care.
You agree to provide the Affiliate with all the products you wish to return, including all parts and accessories therefore. Upon receipt of the returned products by the carrier, you will sign a receipt form to certify that delivery has been made to the carrier. The receipt form will be given to you by the courier / courier. If you are unable to be present yourself when receiving the goods from the site, you can appoint a representative to handle this process on your own. This representative should be an adult and capable of overseeing the receipt of your products for you.

RETURN VALUE OF RETURNED VALUE PRODUCTS
If you are eligible for a refund, we will refund you the amount corresponding to the value of the goods you returned in the same way you did the original transaction unless you would like another refund for which you must notify us in writing.
The refund of the returned products will be refunded as soon as possible. In any event, this will be done after you have informed us in writing of the return request and we accept their return and if the products have been delivered to our partner courier.
Exceptions to the right of withdrawal
The right of withdrawal shall not apply in the following cases:

• the supply of goods manufactured to your specifications as a consumer or clearly personalized (Private Label Products)
• the supply of goods which, by nature, by their nature, are inextricably interwoven with other elements

DIFFERENCE
• Force Majeure: If due to force majeure (eg bad weather, strikes, etc.) we cannot deliver the products within the prescribed time, we will notify you by phone or e-mail to let us know if you wish, under these circumstances, the completion of your order. Our company bears no responsibility for any situation that is beyond its own responsibility and will do its utmost to serve you humanely for your best service.
• In cases where you have placed an online order and upon receipt you find that one or more products are missing from the total order, please contact us to arrange all the details required and to dispatch the products you did not receive without any further charge.
• Modification of the terms herein: Our company reserves the right to modify or renew the trading terms and conditions. It undertakes to notify this text of any changes or additions to the terms.
• In cases where you have placed an online order and upon receipt you find that one or more products are missing from the total order, please contact us to obtain all the details required and to dispatch the products you did not receive without further charge.
• Modification of the terms herein: Our company reserves the right to modify or renew the trading terms and conditions. It undertakes not to modify this text of any changes or additions to the terms.
According to Directive 2013/11 / EC, which was incorporated into Greek law by JMD 70330/2015 and Decision 31619 GG 969 / 22.3.2017 (Article 8), the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure is provided inside the European Union. If the Customer has a problem with a purchase made by the Online Store and resides in the EU, he or she may use the https://webgate.ec.europa.eu/odr/main/?event=main.home.show website for an out-of-court settlement. difference.

PAYMENT METHODS
1. Deposit to a bank account
Please, enter your order number and your surname on the deposit statement so that we can match the deposit with your order.
IMPORTANT! – Please note that in the event of payment being sent by another bank, you may choose “client costs” rather than “both or recipient” because the remittance ends up with less value to us and it is not possible to execute your order until it is fully paid. We cannot cover interbank charges.
You can choose from the following accounts for your deposit.

2. Payment by Debit or Credit Card – National Bank Payment Portal
Credit or debit cards of any bank Visa, MasterCard, Visa Electron and Maestro are accepted. Your electronic transactions are carried out through the National Bank’s security environment, which guarantees their complete security.
Your credit card data is not stored on our server. In addition to using your credit card, you can also complete your purchases with your debit card (ie ATM withdrawal card) if it bears the Visa, MasterCard, Visa Electron and Maestro badges.)